Privacy Policy

This Privacy Policy applies to this website: propsnap.co.uk, operated by Propsnap, a professional property inventory and inspection company based in Canary Wharf, London. This policy explains how we handle personal information collected through our website and other channels.

While Propsnap primarily works with landlords and letting agents as business clients, some personal data — such as names, email addresses, and direct contact details — may be collected as part of our commercial activities and service delivery.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). This policy explains how we process, store, and protect personal data, and describes the rights of individuals under UK data protection law.

We process personal data under one or more of the following lawful bases:

• Contract — to deliver inventory reports, EICR inspections, gas safety certificates, EPCs, floor plans, and property photography services.
• Legal obligation — to comply with regulatory and statutory requirements applicable to our industry.
• Legitimate interests — to manage client relationships, improve our services, and communicate with landlords, letting agents, and business partners.
• Consent — when you have explicitly given permission for specific uses, such as subscribing to marketing communications.

We only process personal data where it is necessary for our legitimate business purposes or to fulfil our contractual obligations.

Our website displays a cookie consent banner allowing you to manage preferences in accordance with PECR and UK GDPR. You can withdraw consent at any time. Cookies help us personalise content and improve website functionality.

We use analytics software to understand how visitors use our website. This may include cookies that track engagement, page visits, and usage patterns. These do not store personal information and are used exclusively to improve user experience and our service offering.

Any downloadable files or sample reports provided on this website are accessed at the user's own risk. While all efforts are made to ensure the safety and authenticity of our documents, users should verify files using appropriate tools before opening.

Your information is kept private and stored securely for as long as necessary. We only share personal data with third parties where it is strictly required for the delivery of our services. These third parties may include:

• Qualified electricians and engineers attending EICR or gas safety inspections
• Energy assessors delivering EPC certificates
• Accredited inventory clerks and property inspectors
• Software and platform providers used to produce and deliver reports

All third parties are bound by confidentiality agreements and data processing obligations to ensure compliance with UK GDPR. We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.

We may contact landlords, letting agents, and professional contacts with information about our services, updates, or relevant offerings where we have a legitimate interest in doing so, in line with UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

You can choose to opt out of receiving such communications at any time by emailing hello@propsnap.co.uk or using the unsubscribe link included in our emails. We do not sell, rent, or share personal data with third parties for independent marketing purposes.

Where our website links to external sites — such as accreditation bodies, regulatory organisations, or partner platforms — we are not responsible for their privacy practices. We encourage users to read each third party's own Privacy Policy before submitting personal information.

We maintain official profiles on social media platforms. Users are advised to verify authenticity before interacting with our accounts and should not share sensitive personal or financial data through these channels. We will never request passwords, payment information, or confidential details via social media.

We retain personal data only for as long as necessary to fulfil contractual, legal, or regulatory obligations. After this period, data is securely deleted or anonymised. Retention periods vary depending on the nature of the service provided, contractual obligations, or applicable legal requirements.

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Request erasure of your data where no longer necessary
• Restrict or object to the processing of your data
• Receive your data in a portable format
• Withdraw consent at any time, where processing is based on consent

You may lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk. Where personal data is transferred outside the UK, Propsnap ensures that such transfers are protected through appropriate safeguards and in accordance with UK GDPR.

For any questions, concerns, or to exercise your data protection rights, please contact us directly:

For further information on your rights and data protection legislation, please refer to the following resources: